Returns Policy
Last updated: July 2026
Return window
You may request a return within 7 days of receiving your order, unless a different period is stated on the product page. After this window, an order is considered final.
Eligibility
To be eligible for a return, an item must be:
- Unused and in the same condition you received it.
- In its original packaging, with any tags or seals intact.
- Accompanied by proof of purchase (your order number).
Some items cannot be returned — including perishable goods, personal-care items, custom-made products, and digital products once downloaded.
How to start a return
- Open your account and go to “My Orders”.
- Select the order and choose the item you want to return.
- Tell us the reason and submit your request.
- The seller reviews the request and shares return instructions.
Refunds
Once your return is received and inspected, we’ll notify you of the outcome. Approved refunds are issued to your original payment method (for example, MonCash). Processing times can vary depending on your provider.
Damaged or wrong items
If an item arrives damaged, defective, or not as described, contact us right away. These cases are prioritized and may qualify for a full refund or replacement at no extra cost.
Need help?
Reach our team through the contact page and we’ll guide you through the process.